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Walton EMC messed up

I have three accounts with the Walton EMC and until recently have been quite pleased with the quality customer service that the EMC provides. I had an issue on 5/12/08 in which there was a failure in...

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Re: Walton EMC messed up

Sounds to me like its time to start "climbing the ladder" How did you get the diagnosis of the transformer failure?

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Re: Walton EMC messed up

One of the repair people told me that they changed out the transformer and that everthing should be good to go now.

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Re: Walton EMC messed up

Call the Monroe office and ask to speak to Howard (Sonny) Turner and if not satisfied ask for Ronnie Lee.

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Re: Walton EMC messed up

So what you are saying is that you were recieving 240 volts on 1 leg cominng into your home?

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Re: Walton EMC messed up

Yep that is correct. 240 on one leg and 0 on the other. The things that were getting electricity were shining 5 times brighter than normal when the problem was first discovered.

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Re: Walton EMC messed up

Seems pretty obvious that a "supply" issue like that would be EMC's problem. No doubt electronics dont fare well when exposed to twice the normal voltage

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Re: Walton EMC messed up

Start climbing. No doubt...

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Re: Walton EMC messed up

This happened at my house about 4 years ago and they did nothing . They told me they are not responsible for the power from the box to your house , only to the box from the road. My home owners...

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Re: Walton EMC messed up

"They told me they are not responsible for the power from the box to your house , only to the box from the road." Exactly....which would mean in the case of a faulty transformer they should handle it...

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Re: Walton EMC messed up

I feel for ya! We came home one day, from being at Stone Mountain all day for a wedding and hanging out, our power was out! They had to replace the transformer, and in the process, some other stuff...

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Re: Walton EMC messed up

Tried to contact Howard Turner and Ronnie Lee and had no luck. So now my lawyer is going to try... maybe he will have better luck

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